1. Introduction

At khalamite.com, we are committed to maintaining a safe and respectful environment for all users. While there is no user-uploaded content on our platform, we understand the importance of having a clear complaints process in place. All content on khalamite.com is added by our administrators in good faith, with the belief that it complies with legal requirements and our Standards. However, we recognize that issues may arise, and this policy outlines the process for addressing any concerns.

2. Reporting Process

Users can report any content they believe may be inappropriate or in violation of our Standards by using the "report" button located under a video. When reporting content, users should select the appropriate reason for their report and provide any relevant details that may assist in the review process.

3. Review and Resolution

All reported complaints will be promptly reviewed by our site administrators. We aim to resolve all reported complaints within seven business days of receipt. However, please note that reported content will not be temporarily removed during the review process. The administrator can either uphold the complaint and remove the offending content, or reject the complaint, and the content will stay on the platform.

4. Appeals Process

If a user disagrees with the decision made regarding their reported complaint, they have the right to appeal. Appeals should be submitted via email to contact@khalamite.com within seven days of receiving the decision. The appeal should include the reasons for disagreeing with the decision and any additional information that may support the appeal.

5. Review Process

Upon receiving an appeal, our administrators will conduct a thorough review of the reported content and the initial decision. We may also consider any new information provided in the appeal. The outcome of the appeal review will be communicated to the user within seven business days.

6. Potential Outcomes

Following the review process, there are two potential outcomes:

• No Action: If it is determined that the reported content does not violate our Standards, no further action will be taken.
• Content Removal: If the reported content is found to be in violation of our Standards, it will be promptly removed from the platform.

7. Conclusion

We want to reassure our users that all content on khalamite.com is added by our administrators in good faith, with the belief that it complies with legal requirements and our Standards. While there is no user-uploaded content, we understand the importance of having a clear complaints process in place. Thank you for your cooperation in maintaining a safe and respectful environment on khalamite.com.